Terms of service

Effective February 1, 2026

Smile HQ LLC(“we,” “us,” “our,” or the “Company”), a company based in the United States, operates the website SmileHQ.com the “Website”) as a business-to-business (B2B) e-commerce platform. These Terms and Conditions (“Terms”) govern your access to and use of the Website and the purchase of products (“Products”) from us.

By accessing the Website, creating an account, or placing an order, you (the “Customer,” “you,” or “your” – acting on behalf of your business entity) agree to be bound by these Terms, our Privacy Policy, Returns and Cancellations Policy, and Shipping Policy (collectively, the “Policies”), all of which are incorporated herein by reference. If you do not agree, do not use the Website or place orders.

1. Eligibility

The Website and our services are intended solely for business entities and their authorized representatives.
You represent that you are at least 18 years old (or the age of majority in your jurisdiction) and have the authority to bind your business to these Terms.
We reserve the right to refuse service to anyone for any reason.

2. Account Registration

To place orders, you must create an account with accurate, complete business information.
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
Notify us immediately of any unauthorized use.

3. Orders and Acceptance

Placing an order constitutes an offer to purchase. We may accept or reject orders at our discretion.
Order confirmation emails do not constitute acceptance; acceptance occurs when we ship the Products or explicitly confirm.
Prices, specifications, and availability are subject to change without notice. All prices are in [e.g., USD] and exclude taxes, duties, and shipping (unless stated).
Custom/semi-custom Products are made to your specifications; you are responsible for verifying all details before submission.

4. Payment

Payment is due at checkout via approved methods.
You authorize us (or our payment processors) to charge the provided payment method.
Applicable taxes will be added based on your shipping address.

5. Shipping, Delivery, and Risk of Loss

Shipping and delivery are governed by our Shipping Policy.
Title and risk of loss pass to you upon delivery to the carrier.

6. Returns, Cancellations, and Refunds

All sales are governed by our Returns and Cancellations Policy. Most orders, especially custom/semi-custom items, are non-cancelable and non-refundable.

7. Intellectual Property

The Website, content, and Products (including designs, unless custom-created solely for you) are owned by us or our licensors and protected by intellectual property laws.
You receive a limited, non-transferable license to use purchased Products for your business purposes only. No resale or reproduction without permission.

8. Warranties and Disclaimers

Products are provided “as is” with limited warranties as stated on product pages or separately.
We disclaim all other warranties, express or implied, including merchantability or fitness for a particular purpose, to the fullest extent permitted by law.
Custom Products are based on your specifications; we are not liable for errors in your inputs.

9. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for indirect, incidental, consequential, or punitive damages arising from these Terms or Products.
Our total liability shall not exceed the amount paid for the affected order.

10. Indemnification

You agree to indemnify and hold us harmless from claims arising from your use of the Website/Products, breach of these Terms, or violation of laws.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of [e.g., Texas], United States, without regard to conflict of laws principles.
Any disputes shall be resolved exclusively in the state or federal courts located in [e.g., Dallas County, Texas].
You waive objections to jurisdiction or venue.

12. International Use (Including Canada)

For orders shipped to Canada, you are responsible for compliance with local laws, including import regulations. See our Shipping Policy for customs details.

13. Force Majeure